Frequently Asked Questions
Find answers to common questions below.
What is the refund policy for event tickets?
We have a strict 48-hour refund policy. Refund requests submitted more than 48 hours before the event starts will be automatically approved. Requests submitted within 48 hours of the event will be automatically rejected.
How can I get the verified student pricing?
To access student pricing, you must upload an image of your valid student ID during registration. An administrator will manually review and verify your ID. Once your status changes to "VERIFIED", you will automatically see student prices.
Can I transfer my ticket to someone else?
No, tickets are strictly non-transferable. Your ticket is hard-linked to your User ID and includes your name. It cannot be used by anyone else.
How do I access course videos after purchasing?
Once purchased, course videos can be streamed directly on our platform via our secure HLS player. Please note that videos are available for streaming only and cannot be downloaded.
How can I apply to be a volunteer for an event?
When an event is in its "Organization" phase, you will see a volunteer application form on the event's page. Fill out the required details (like motivation and availability) and submit it. You will be notified of your application status.
Why does the platform retain my data permanently?
The platform operates on a "Forever Storage" philosophy to maintain a permanent historical tracking of the association's academic activities, volunteer records, and course enrollments. We use soft-deletes and do not offer hard deletion of user records.